Support Knowledgebase
Frequently Asked Questions
How are investment returns calculated and distributed?
ROI rates are automatically calculated based on your selected plan strategy (Fixed or Flexible). Payouts are generated daily by our queue scheduler and credited directly into your multi-currency wallet via immutable double-entry ledger entries.
What payment gateways are supported for deposits and withdrawals?
HPAYER supports Stripe Credit/Debit Cards, Paystack, Flutterwave, NOWPayments Crypto (BTC, ETH, USDT, BNB, SOL), and Direct Bank Wire Transfers.
How does the multi-tier referral program work?
When investors register using your unique referral link, you earn residual commission payouts across multiple network levels whenever they purchase an investment plan position.
Is Google Authenticator 2FA mandatory?
We strongly recommend enabling Google Authenticator 2FA in your Security settings to secure all withdrawal requests and account logins.